The way of doing business has transformed over past years. Now the major focus is on coping up with digital changes that are affecting the way of doing business and staying relevant in the market. Automation and AI are disrupting the economy and bringing a shift in the processes, way of work and end to end deployment of the services. Organizations need to capitalize on the evolution of digitization, harness it with the power of technology to separate themselves from the rest of the pack by taking advantage of being early adopters and not being laggards.
Process consolidation, optimization and end-to-end integration is what organizations look for in order to scale up to next level. But there are still some misconceptions and hurdles that hinders in organizations growth like,
- Is going for shared service only a management fad or organizations' do seek some value out of it?
- Focusing on the battles of yesterday, not those of tomorrow.
- inadequate monitoring and risk management.
- Gap in the skillset of workforce, which needs to be filled and transformed.
What are organizations capitalizing on?
Learn from the leaders, about how they are building capabilities, implementing new technologies and proper processes into place to create an edge over others.
Dr. Sumit Mitra
Associate Partner Director
IBM India Pvt. Ltd.
Executive Director & COO
Head of Policy
Head - Global Shared Services
AVP HCM Solutioning and Advisory
Director - Digital Customer Support
RBS Services India Private Limited
Global Head,HCM Product
Epiance Software Pvt. Ltd.
Sr. Vice President Head HR
Mankind Pharma Ltd
CTO & Director - Global Business Services - APAC
Director - Shared Service Center
Senior Director Technology
United Health Group
AVP Finance & Transformation
VP and Head of HR Technology and HR Shared Services
Head - Outsourcing
JK Paper Limited
Vice President Global Business Services
Head of Digital Strategy Group
Director Finance and Head - Shared Service Center
Director - Global Business Services
Boston Consulting Group
Richa Nagpal Gautam
Group Head Shared Services and Operations